Legal

Privacy Policy

Last updated: April 11, 2026

Fragscentric ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

Information We Collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, and delivery address when you place an order.
  • Payment information: transaction IDs or references you provide as proof of manual payment (e.g., bKash, bank transfer). We do not collect or store any bank account or mobile wallet credentials.
  • Communication: messages you send us via social media, email, or contact forms.

How We Use Your Information

  • To process and fulfill your orders
  • To communicate order status, shipping updates, and respond to inquiries
  • To improve our website, products, and customer experience
  • To send promotional updates (only if you opt in)

Third-Party Sharing

We do not sell, rent, or trade your personal data. We share information only with:

  • Payment verification — transaction IDs are used solely to verify your manual payment
  • Shipping carriers — to deliver your order (name, phone, address only)

Data Security

We take reasonable measures to protect your data, including SSL encryption on our website and secure handling of all personal information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data

To exercise any of these rights, contact us at the information below.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy — typically for order processing and any applicable warranty period. After that, data is securely deleted or anonymized.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this policy, reach out to us: